Debbie Hargreaves Consulting is owned and managed by me, Debbie Hargreaves. I was born and bred in Durban, South African where I lived, worked and raised my family until relocating to Dorset in 2018.
With more than forty years’ experience in the public sector industry, I have learnt a few things about people. My work in for the KZN Sharks Board in South Africa allowed me to develop my public speaking skills. I would spend my days presenting and educating visitors, adapting seamlessly to whomever I was speaking to, whether they were four or eighty-four.
Having relocated from South Africa to the UK in 2018, one of the things that struck me was the difference in culture. The British way of doing things is very different to what I had known my entire life, and that took some getting used to!
Many of the courses that I run through Debbie Hargreaves Consulting are set up to specifically target niche areas, such as moving from a different country or leaving University and starting work. These can be very daunting transitional phases, so having a few tricks up your sleeve in terms of etiquette and being aware of the standards that are going to be expected of you will help you feel confident moving into this next chapter of your life.
Youth Leadership and Speechcraft
BNI – International Referral Marketing Organisation – Currently Vice President at Regency Chapter in Dorchester, Dorset and Director Consultant for the Dorset region.
Informal Courses are more popular as they usually consist of a formal consultation with the HR Manager or Administrative Manager lasting about 2 hours to determine their needs. This is followed by setting dates for the training required. This training is limited to an hour at a time and can be conducted weekly so as not to overly impact on the daily routine.
The type of training is for pure upskilling of staff who have not received formal training and are fairly new on the job or as part of a team building exercise to get staff members to appreciate what other staff members do and how important communication is within the company. This is to give them the confidence to do their job well and to the benefit of the company. Often people have minimum qualification no real experience and this is where Debbie can really assist them over the short term. Get them feeling comfortable with their tasks, dealing with the public, be it over the phone or face to face at Reception.
Not only does this assist the staff member in their personal growth but has a positive effect on the overall impression of the caller or visitor to the company’s premises.
Raising your company profile with good diction, friendly manner and good office sense can be invaluable.
The most important assets you have in your company are your staff. How they treat your clients will determine your success.
Rights and Responsibilities
Improving Communication Skills – General
Improving Communication Skills – Control Centres
Assisting Companies in the best course of action for staff development